Privacy Policy

Who We Are

S & S Distributors Limited operates as a distributor of footwear and apparel brands in New Zealand and Australia, including Lakai and other international brands. Our website is located at ssdist.co.nz.

What Information We Collect

We may collect the following types of information when you visit our website or interact with our brands:

• Contact information - name, email address, phone number, and postal address when submitted via forms
• Order information - purchase history, shipping details, and payment references (payment card data is handled by our payment provider and not stored by us)
• Usage data - pages visited, time spent on site, browser type, device type, and IP address
• Cookies and tracking data - see the Cookies section below

How We Use Your Information

We use the information we collect to:

• Process and fulfil orders
• Respond to enquiries and customer service requests
• Send transactional emails related to your orders
• Send marketing communications where you have opted in
• Improve our website and understand how visitors use it
• Meet our legal and regulatory obligations

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies, including:

• Essential cookies - required for the website to function
• Analytics cookies - we use these to understand how visitors use our site (e.g. Google Analytics)
• Advertising cookies - we use Meta Pixel (Facebook Pixel), the Meta Conversions API, and related tools to measure the effectiveness of our advertising and to serve relevant ads on Meta platforms

The Meta Pixel and Conversions API may collect data including pages you visit, actions you take (such as adding items to a cart or making a purchase), and information about your device and browser. This data is used to measure ad performance and may be used to show you relevant ads on Facebook and Instagram.

You can opt out of interest-based advertising by visiting youronlinechoices.com.au or adjusting your settings in your Facebook account under Settings > Ads.

Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers - including shipping carriers, payment processors, email platforms, and analytics providers who assist us in operating our business
• Meta Platforms - via the Meta Pixel and Conversions API for advertising measurement purposes
• Legal authorities - where required by law

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at sales@ssdist.co.nz.

Data Deletion

If you would like us to delete your personal data, please contact us at sales@ssdist.co.nz with your request and the email address associated with your account or enquiry. We will respond within 30 days.

Contact Us

For any privacy-related questions or requests:

S & S Distributors Limited
New Zealand
Email: sales@ssdist.co.nz
Phone: +64 4 555 0408
Secondary: +64 499 588 5101